Refund policy

If something isn't right with your order, contact us within 30 days of delivery through our contact page or at hello@shedwellpets.com.

Damaged, defective or not as described

If an item arrives damaged or defective, or isn't what we described, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, including any shipping you paid. You won't need to send the item back.

Changed your mind

You can return unused items in their original packaging within 30 days of delivery. For hygiene reasons, grooming tools that have been used on a pet can't be returned for a change of mind. Contact us before sending anything back and we'll give you return instructions. Return shipping for change-of-mind returns is paid by you, and the original shipping charge isn't refundable. Once we receive and check the return, we'll refund the item price to your original payment method.

Lost or late orders

If your order hasn't arrived within 20 business days of your order date, contact us. If it's lost in transit, we'll send a replacement or refund you.

Refund timing

We process approved refunds within 5 business days, back to your original payment method. Your bank or card issuer may take a few more days to show the refund.